What are the manners of speaking on the phone? How to talk on the phone in islam?
1- Introducing Oneself
The caller should politely introduce himself/herself before asking who the caller is.
2- Asking about availability
Before starting to talk, the person on the other side should be asked whether he/she is available to talk and then the caller should act accordingly.
3- Not prolonging the talk
The telephone is a means of communication. Therefore, very lengthy conversations should not be made over the phone. After greeting and briefly asking about the wellbeing, it is best to enter the subject, which is the purpose of the call, and then move on to the end of the talk.
4- Not interrupting
As in face-to-face conversations, one should not interrupt the other person’s talk over the phone unless it is absolutely necessary. Those who talk on the phone should listen each other patiently and speak in turn. Utmost care should also be taken not to talk to a person over the phone and to another person next to you at the same time.
5- Not speaking too loudly
It is shameful and lack of good manners to talk too loudly on the phone in public areas. It is a disturbing behavior for both the person whom we talk over the phone and the people around you.
6- Not talking about private matters in front of others
Private matters, whether they are spoken face-to-face or over the phone, should be discussed in environments where others cannot hear. In addition, one should not let others to hear the voice of the other party without his knowledge.
7- Asking permission from the people with you
If your phone rings when someone is with you, you should either reject the call or before answering the call, ask the other person’s permission. Because someone who comes to you in person is superior to someone who calls you over the phone. When you have someone with you, you should cut the phone call short out of respect. In addition, you should not play with the phone unnecessarily and surf the internet when someone is with you.
8- Coughing, sneezing, blowing nose while being over the phone
Do not sneeze, cough directly to the phone or wipe your nose in a way that may disturb the person whom you talk over the phone. You should apologize and ask for permission, and then minimize the disturbing sound by turning your head.
9- Not prolonging the dialing
If the other party’s phone rings 3 or 4 times and does not pick it up, you should hang up and end the call. Because it is obvious that the other party is not available. You should not be calling again anytime soon. The person you are calling will get back to you when he/she sees your call.
10- Returning to missed call
You must certainly return to the missed calls. Because not returning to them indicates that you are not taking the other person seriously.
11- Not making calls too early in the morning or too late in the evening
Unless there is an emergency, it is important to try not to call too early in the morning and too late in the evening, that is, before 09:00 AM in the morning and after 21:30 PM in the evening.
12- Turning down the ringtone when necessary
In environments such as schools, mosques, cinemas, meetings, presentations and funerals, it is necessary to set the phone to silent mode.
13- Ending the call
The talk over the phone should not be ended abruptly, but rather by expressing good wishes.
14- Hanging the phone first by the caller
Whoever picks up the phone hangs up first. However, if you have talked to your elder or superior, you should not turn it off before your elder or superior does. In addition, telephone calls to the superiors in the workplaces should not be made through the secretary or the operator.
Source; Islamic Etiquette, Faruk KANGER – Lokman HELVACI, Erkam Publications
Good Manners Towards Allah AlmightyGood Manners Towards Our Prophet